We really try to accommodate every customers request on pick up availability. Unfortunately, there is not a carrier in all the areas the United States at every ones pick up availability. But usually we do locate a carrier within a few days of customers request of there pick up date. On Mr. Wadsworth case, there was a carrier interested in picking up his vehicle but the carrier requested more money, this is not something that goes to us it was a request of that particular carrier, every carrier has different available space for vehicles that is the reason this particular carrier requested more money, It is not the same when a carrier can fit 10 vehicles verses another one that fits 5 vehicles. The one that fits more can give a better price verses the one that can only take 5 vehicles then he requests more money to make it worth the trip. No customer is obligated to pay more, it was an option we had on hand and Mr. Wadsworth couldn't accept, so he cancelled his order and was given a full refund. We are not here to take anyones money. We are here to provide a service.