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unacceptable very rude and unprofessional

Jay Submitted this review about Montway Auto Transport
Review made Live: 7/3/2021 4:56:00 PM
I placed an order to pick up my car and transported to Los Angeles, it took 3 weeks for them to contact me and raise the price on me for another $200.00 and that's not the issue and every time I contact them they were blaming on some thing either the driver and/or their insurance, they will run you around for no reason and takes timeee. I had to cancel it and I was waiting for my vehicle for almost a month. DO NOT DO ANY BUSINESS WITH THIS COMPANY. NOT PROFESSIONAL VERY RUDE.
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Review Details
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Quote or Order Cost:
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Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/22/2021 8:35:00 PM
Hello, we're sorry to hear the experience did not meet your expectations. Montway provides estimates based on real market data. But does not guarantee dates or times for transit. Less common routes can and do take time depending on many factors. Customers are free to cancel at any time if the service is not meeting their needs. Please review our terms (https://www.montway.com/terms-and-conditions). If you would like to provide additional feedback, please contact us at feedback@montway.com.